Welcome to Bunulu

Returns and Exchanges

At Bunulu we stand behind our products and services and want our customers to be 100% satisfied with their purchases. Our priority is to build customers for life and that means if something is not right, we’ll do everything we can to get it right.

Our goal is to assist our customers in a fair and honest manner and we ask the same in return. There are no time limits for returns and exchanges.

IN STORE RETURNS

Returns accompanied by a receipt will be credited to the original form of payment. A store credit will be issued for returns without a receipt. If a gift card, rewards certificate or other Bunulu Discount offer was the original form of payment, a store credit will be issued. If a credit card was used in combination with a gift card, rewards certificate, or other Bunulu Discount offer, the refund will be issued to the credit card.

ONLINE ORDER RETURNS

If you are not satisfied with your Bunulu.com order, you may return your order by mail or by visiting any Bunulu store location.

Returning by Mail

Send in your item(s) with the original packing slip form, using the pre-printed UPS return label included in your package. You can use your original Bunulu box or envelope, or any plain, unmarked cardboard box to ship your return. Attach your UPS return label to your box then drop it off at any authorized UPS Shipping Center. Your return will be processed within 10-14 business days.

Returning In Store

Bring the packing slip and credit card used when you placed the order to any Bunulu store. For online orders purchased with PayPal, the return will be processed using a different form of payment.

Refunds

If you ordered by credit card, we’ll credit your account within 14 business days. Allow 1-2 billing cycles from the day you returned your packge for the credit to appear on your account statement. If you paid with a Gift Card, Bunulu Local Rewards Certificate, or other Bunulu Discount Offer, we will mail you a Gift Card. If a credit card was used in combination with a Gift Card, Bunulu Local Rewards Certificate, or other Bunulu Discount Offer, the entire merchandise amount will be refunded to your credit card. Unfortunately, we cannot refund your original shipping charges.

GIFT CARDS

Gift Cards cannot be returned.

RETURN TERMS AND CONDITIONS

All items returned for a refund must be returned in the original condition with tags attached (unless faulty). When returning boxed or packaged goods by Mail, please ensure you pack them inside a shipping envelope or a shipping box, and do not attach anything to the outside of the original packaging.

EXCHANGES

We apologize, but currently Bunulu.com cannot process merchandise exchanges. For the best service and selection, please follow the steps to return your original purchase, then place a new order for your replacement items online. Please contact Bunulu Customer Service via email at CustomerService@bunulu.com or call TOLL FREE 844-507-5374 for additional assistance.