Welcome to Bunulu

FREQUENTLY ASKED QUESTIONS

Ordering FAQs

What forms of payment do you accept?

We currently accept the following forms of payment for online purchases:

  • Bunulu Gift Card
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Pay Pal

We are unable to accept cash, checks and credit vouchers for online purchases. Bunulu.com requires that your billing address be within the Continental U.S., Alaska, Hawaii, US Virgin Islands and Puerto Rico. We cannot accept orders placed with overseas bank credit cards or international billing addresses.

How can I check the status of my order?

To view a complete order history for your registered Bunulu.com Shopper Account please sign in. Select the “My Orders” page in My Account. All orders will appear on this page with current status. When your order ships from our store, you will receive an email confirmation of shipment. If you have any issues with this, please contact Customer Service and we can assist you.

How do I cancel or make changes to my order?

Cancellations and changes may be conducted by phone only. Please call us at TOLL FREE 844-507-5374; Monday – Saturday 9am to 9pm and Sunday 10am to 8pm EST within 1 hour after the order was placed. Please note that your order begins processing immediately, and it may not be possible to cancel or make changes to the order.

Where’s my confirmation email?

If you did not receive a confirmation email within a few minutes of successfully placing your order, you may have entered your email address incorrectly. Another reason you may not have received an email is that your ISP flagged our confirmation email as spam. All confirmation emails are sent from orders@bunulu.com. Please contact us by phone or email with your full name and order number and we will confirm your order.

How do I use a promotional code?

Enter promotional code in the “Discount Codes” field located in the Shopping Cart. Click Apply.

Can I purchase a gift card online?

At this time, gift cards are not available for purchase on Bunulu.com.

How do I redeem my Gift Card?

Enter the 12-Digit gift card number in to the “Gift Card” field in the Shopping Cart. Click Apply. The 12-Digit gift card number is located on the back of the gift card, under the barcode.

How can I check my Bunulu gift Card Balance?

Login to your Bunulu.com account. Click on “Gift Card”. Enter your 12 Digit Gift Card Number. Click “Check Status and Balance”.

Will I be charged sales tax on my order?

Bunulu does collect sales tax on orders that are shipped to an address in the state of Florida and to other states as required by individual state sales tax nexus laws.

  • The state of Colorado requires that sales or use tax is due on certain purchases made from Bunulu and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Colorado Department of Revenue's website, www.taxcolorado.org.
  • The state of Vermont requires that sales or use tax is due on certain purchases made from Bunulu and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Vermont Department of Revenue's website, www.tax.vermont.gov.
  • The state of Kentucky requires that sales or use tax is due on certain purchases made from Bunulu and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Kentucky Department of Revenue's websiterevenue.ky.gov.
  • The state of South Dakota requires that sales or use tax is due on certain purchases made from Bunulu and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the South Dakota Department of Revenue's website www.state.sd.us.
  • The state of Tennessee requires that sales or use tax is due on certain purchases made from Bunulu and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Tennessee Department of Revenue's website apps.tn.gov/usetax.
  • The state of South Carolina requires that sales or use tax is due on certain purchases made from Bunulu and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the South Carolina Department of Revenue's website www.sctax.org.
  • The state of Oklahoma requires that sales or use tax is due on certain purchases made from Bunulu and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Oklahoma Department of Revenue's website www.tax.ok.gov.

Shipping FAQs

How do I determine the shipping charges on my order?

See our Shipping Info.

Shipping Restrictions

Due to certain shipping restrictions, not all Bunulu.com merchandise can be shipped via our Priority Air Services or sent to Alaska, Hawaii, and/or APO/FPO military addresses.

International Shipping

Sorry, we are not able to offer international shipping at this time.

How Do I Know If My Order Has Been Shipped?

To view your order status, login to your registered Bunulu.com Shopper Account. Select the “My Orders” page in My Account. All orders will appear on this page with current status.

When your order ships from our store, you will receive an email confirmation of shipment. If you have any issues with this, please contact Customer Service and we can assist you.

What If Part Of My Order is Not Available?

Item(s) will be cancelled from your order if it is not available to ship. A refund will be issued for any item that is not shipped.

Returns FAQs

How do I return an item?

At Bunulu we stand behind the customer experience we offer and the goods purchased in our stores and on bunulu.com. If you are not happy with your purchase, you can bring it back to any Bunulu store or send back your shipment, and we will make it right. Please note that shipping fees are not refunded.

Return Bunulu.com merchandise to any Bunulu Store:

Bring the packing slip and credit card used when you placed the order to any Bunulu store. For online orders purchased with PayPal, the return will be processed using a different form of payment. Use our Store Locator to locate a store near you.

Return Bunulu.com merchandise by mail:

Send in your item(s) with the original packing slip form, using the pre-printed UPS return label included in your package. You can use your original Bunulu box or envelope, or any plain, unmarked cardboard box to ship your return. Attach your UPS return label to your box then drop it off at any authorized UPS Shipping Center. Your return will be processed within 10-14 business days.

Refunds

If you ordered by credit card, we’ll credit your account within 14 business days. Allow 1-2 billing cycles from the day you returned your package for the credit to appear on your account statement. If you paid with a Gift Card, Bunulu Local Rewards Certificate, or other Bunulu Discount Offer, we will mail you a Gift Card. If a credit card was used in combination with a Gift Card, Bunulu Local Rewards Certificate, or other Bunulu Discount Offer, the entire merchandise amount will be refunded to your credit card. Unfortunately, we cannot refund your original shipping charges.

Gift Cards

Gift Cards cannot be returned.

Return terms and conditions

All items returned for a refund must be returned in the original condition with tags attached (unless faulty). When returning boxed or packaged goods by Mail, please ensure you pack them inside a shipping envelope or a shipping box, and do not attach anything to the outside of the original packaging.

What if I received defective or damaged items?

If you receive a damaged or defective item, contact a Customer Care Associate through email CustomerService@bunulu.com or call TOLL FREE 844-507-5374. Please be sure to have your order number, item number and tracking number from your original confirmation e-mail. Please know in some cases we may ask for pictures of the damage for our quality control purposes.

What is your exchange policy for Bunulu.com purchases?

We apologize, but currently Bunulu.com cannot process merchandise exchanges. For the best service and selection, please follow the steps to return your original purchase, and place a new order for your replacement items online. Please contact Customer Care email at CustomerService@bunulu.com or call TOLL FREE 844-507-5374 for additional information and assistance.

Rewards FAQs

What is the Bunulu Local Rewards Program?

Bunulu Local Rewards Program is our way to thank our loyal customers for shopping at Bunulu. As a member, you’ll be rewarded with exclusive offers sent to you via email or mail. The program is free! Just shop Bunulu, earn your points, and get your rewards!

How do I earn points when I make a purchase?

When checking out in-store, give the Bunulu associate your email or phone number associated with your Bunulu Local Rewards account. The associate will look up your account and ensure that you earn points for your purchase. When shopping on Bunulu.com, select the option to “Register and Checkout” on the Checkout page. If you are already a Bunulu Local Rewards member, login as a Returning Customer using the email that you have associated with your Rewards Account. Once your Account is created, points for Bunulu.com purchases will be added to your Bunulu Local Rewards account.

How does the points system work?

You earn 1 point for every $1 you spend. Points are earned based on the amount of your purchase subtotal. You will not earn points on tax, shipping or other fees. Gift card purchases and purchases using store credit are not eligible to earn points. If you return a purchase for a refund, the points earned for that purchase will be deducted from your total points.

Why join the Bunulu Local Rewards Program?

Membership is free.

Earn 1 point for every $1 you spend.

Earn points in-store or on Bunulu.com on any purchase, except the purchase of gift cards.

For every 100 points you earn, you will receive a $5 Bunulu Rewards Coupon via email. Local Rewards members will also receive member-exclusive offers for promotions and events.

What are the rules of the program?

Rules appear in the Program Terms & Conditions.

How long are points valid?

Points will expire one year from the date they were earned.

What happens to my points when I return an item?

The points earned on that purchase, are deducted from your points balance.

Can I return an item without a receipt?

A receipt is required for all returns and exchanges. If you have lost your receipt and used your Bunulu Local Rewards Program account for the purchase, the store can look it up for you.

My account shows that I have a certain amount of points, but I know I’ve spent more than this. What should I do?

Please contact our Bunulu customer service team, and they will assist you, Toll Free at 844-507-5374 Monday – Saturday 9am-9pm, Sunday 10am – 8pm EST or email customerservice@bunulu.com.

Can I share my membership with a family member or friend?

No, the Bunulu Local Rewards Program account is individual and non-transferable.

How can I check to see if I have any offers or points?

To check your points balance online, go to Bunulu.com and login in to your Account. Select the “Loyalty Points” option from the left side menu.

Current LRP Balance:These are the points that are currently being accrued towards your next Rewards Certificate.

Lifetime LRP Balance:
These are the total points that you have earned since you have joined the Bunulu Local Rewards Program, including points that you have previously earned Rewards for.

To check your available Reward Certificate offers, please contact our Bunulu customer service team and they will assist you, Toll Free at 844-507-5374 Monday – Saturday 9am-9pm, Sunday 10am – 8pm EST or email customerservice@bunulu.com and include your name and email address associated with your Bunulu Local Rewards account.

In-store, you can ask a Bunulu associate to look up your Rewards account and inform you of any Rewards Certificate offers that you currently have available for use.

How do I redeem my Rewards Certificate?

Print your Bunulu Local Rewards Certificate email and bring in-store OR present the email on your phone to the Bunulu associate at check out. They will apply the Certificate discount code to your purchase.

Can I redeem Bunulu Local Rewards Certificates Online?

Sorry, at this time, we are not able to accept Rewards Certificates on Bunulu.com.

How do I enroll in the Bunulu Loyalty Program?

Online

Go to Bunulu.com. Click “Account”. Follow the steps to create your Bunulu Account and start earning points on your purchases.

In Store

Let one of our store associates know that you want to join the Bunulu Local Rewards Program. They’ll be happy to help you! It’s quick and easy.

What information do I need to provide to join?

To get the most out of the Bunulu Local Rewards Program, you must provide your firs and last name, street address, city, state, ZIP code, phone number, valid email address, and birthday. Opting in to receive emails from Bunulu allows us to send you exclusive member offers, including your rewards certificates.

Can I give my points to a friend or family member?

No, Bunulu Local Rewards Program points are not transferable.

About our Site FAQs

First Time Visitor

Create an Account

Register for a Bunulu.com Shopper Account to take advantage of Express Checkout - it only takes a minute!

Click Here to get started!

What are the benefits of registering for a Bunulu Shopper Account?

Bunulu.com Shopper Account benefits include:

  • Express checkout
  • View order history
  • Create and save wish lists
  • Track current orders
  • Save an address book

Please note, by creating your Bunulu.com Shopper Account you are automatically enrolled in the Bunulu Local Rewards Program. This means you will earn points every time you shop on Bunulu.com or in a Bunulu Store. For every 100 points you earn, you will receive a $5 Bunulu Rewards Coupon via email. Local Rewards members will also receive member-exclusive offers for promotions and events.

Bunulu.com Site Requirements

Bunulu strives to create a friendly & helpful experience both online & in-store. The website is best viewed by the following browsers via desktop or tablet:

  • Internet Explorer (version 9 or newer)
  • Mozilla Firefox (version 30 or newer)
  • Chrome
  • Safari

Bunulu.com does utilize Javascript & requires Cookies to be enabled to complete a transaction. For more information on how to manage your Cookies click here.